After placing your Aqua One order, a confirmation email will be sent to the email address you provided at checkout. Here's what to expect and what to do if you can't find it.
When should I receive it?
Your order confirmation email typically arrives within a few minutes of completing your purchase. If you haven't seen it after 10–15 minutes, it's worth checking a few places before reaching out to our team.
Can't find your confirmation email?
Check your spam or junk folder — email filters sometimes misplace order confirmations, especially from new senders.
Search your inbox for "Cyber Dive" or "Aqua One" to locate it quickly.
Check the correct email account — make sure you're looking in the inbox associated with the email address you used at checkout.
What's in the confirmation email?
Your order confirmation includes your order number, a summary of what you purchased, your billing and shipping address, and the estimated shipping timeline. Keep this email handy — you may need the order number if you need to contact Customer Care.
When will I get shipping updates?
Once your Aqua One has been shipped, you'll receive a second email with your tracking number and a link to follow the shipment. Orders typically ship within 7–10 business days after purchase.
Still can't find it?
Contact our Customer Care team through the chatbot on cyberdive.co and we'll resend your confirmation email and confirm your order details.