At this time, Cyber Dive does not offer over-the-phone support. The fastest way to reach our team for help is through the live chat on your Parent Dashboard — just open app.cyberdive.co, tap the chat bubble, and you'll be connected to a real Customer Care agent.
If you haven't set up your Aqua One yet or can't access your dashboard, you can also reach us through the chatbot located on our website. At the end of the chat, select "Get More Help" to submit a support ticket. Our team will follow up by the next business day (often sooner).
What can Customer Care help with?
Our agents can assist with a wide range of topics, including (but not limited to):
Device setup and onboarding
Parent Dashboard troubleshooting
Billing and payment questions
Warranty claims
Shipping and order issues
Account management
Before reaching out...
It's worth searching our Help Center first. Many common questions are answered in detail in our articles. If you can't find what you need, our Customer Care team is standing by and happy to help.