# CyberDive — Aqua One > Aqua One is the world's first smartphone with full visibility into a child's device — every screen, every keystroke, every frame — built into the operating system itself, not as an app on top. CyberDive also runs Aqua X, an institutional deployment for residential recovery centers serving survivors of trafficking and addiction. Short brand summary: https://www.cyberdive.co/llms.txt Site map: https://www.cyberdive.co/sitemap.xml Press coverage: https://www.cyberdive.co/press Help Center: https://www.cyberdive.co/help Contact: media@cyberdive.co (press) · support@cyberdive.co (support) ## Help Center categories - [Getting Started with Aqua One](https://www.cyberdive.co/help/getting-started-with-aqua-one) (6 guides) — Basic info about what Aqua One is, what comes with it, and how to get started. - [Account & Device Management](https://www.cyberdive.co/help/account-and-device-management) (2 guides) — Learn how to manage multiple devices and troubleshoot user access issues. - [Cellular Service & SIM Card](https://www.cyberdive.co/help/cellular-service-and-sim-card) (6 guides) — Understand how Aqua One connects to mobile networks. - [Features & Functionality](https://www.cyberdive.co/help/features-and-functionality) (3 guides) — Explore what the Parent Dashboard can do and how it helps you monitor and guide your child’s Aqua One activity. - [Ordering, Shipping & Activation](https://www.cyberdive.co/help/ordering-shipping-and-activation) (7 guides) — Get answers about ordering the Aqua One, delivery timelines, activation, and payment options. - [Device Functionality & Troubleshooting](https://www.cyberdive.co/help/device-functionality-and-troubleshooting) (1 guide) — Resolve issues related to phone performance, storage, and offline tracking. - [Features & Limitations](https://www.cyberdive.co/help/features-and-limitations) (8 guides) — Explore Aqua One’s key features and limitations to manage expectations. - [Managing your Parent Dashboard ](https://www.cyberdive.co/help/managing-your-parent-dashboard) (3 guides) — What can your Aqua One Parent Dashboard limit? - [Phone Number & Plan Management](https://www.cyberdive.co/help/phone-number-and-plan-management) (3 guides) — Manage your child’s phone number and understand how to integrate Aqua One into existing mobile plans. - [Privacy, Data & Monitoring Transparency](https://www.cyberdive.co/help/privacy-data-and-monitoring-transparency) (6 guides) — Understand how Cyber Dive handles data, privacy, and what is monitored. - [Monitoring & Parental Controls](https://www.cyberdive.co/help/monitoring-and-parental-controls) (8 guides) — Explore monitoring capabilities and how Aqua One helps protect your child. - [Security & Permissions](https://www.cyberdive.co/help/security-and-permissions) (5 guides) — Control who can access the Parent Dashboard and ensure your child’s online safety. - [Shipping & Delivery Issues](https://www.cyberdive.co/help/shipping-and-delivery-issues) (2 guides) — Get help with delivery problems, incorrect addresses, or lost packages. - [Support & Customer Service](https://www.cyberdive.co/help/support-and-customer-service) (5 guides) — Need help? Learn how to reach support, get help with billing, and handle returns. - [Access & Compatibility](https://www.cyberdive.co/help/access-and-compatibility) (4 guides) — Understand how to access the Parent Dashboard and what devices or platforms support it. - [Setup & Compatibility](https://www.cyberdive.co/help/setup-and-compatibility) (6 guides) — Learn how to install Aqua One and what devices and apps it works with. - [Warranties & Satisfaction Guarantee](https://www.cyberdive.co/help/warranties-and-satisfaction-guarantee) (4 guides) — Know your rights and protections when purchasing Aqua One. - [Apps & Usage & Updates](https://www.cyberdive.co/help/apps-and-usage-and-updates) (3 guides) — Understand what apps are allowed, restricted, or monitored on Aqua One. - [Device Compatibility & Features](https://www.cyberdive.co/help/device-compatibility-and-features) (6 guides) — Discover what the Aqua One supports and how it functions across different environments. - [Parenting Support & Device Education](https://www.cyberdive.co/help/parenting-support-and-device-education) (2 guides) — Resources to help you introduce Aqua One and manage your child’s digital life. - [Accessories & Add-Ons](https://www.cyberdive.co/help/accessories-and-add-ons) (1 guide) — Find extra items that go with your Aqua One phone. ## Help Center articles ### Device Compatibility & Features - **Does Aqua One Track Incognito Browsing?** — https://www.cyberdive.co/help/device-compatibility-and-features/does-aqua-one-track-incognito-browsing Summary: Yes — Aqua One tracks incognito and private browsing using Instant Replay at the operating system level, so your child's activity is visible in your dashboard no matter which browser mode they use. Excerpt: Many parents assume Incognito Mode, disappearing messages, or one-time photos make activity impossible to monitor. Aqua One was built specifically to prevent that. When your child uses: Incognito or Private Browsing Snapchat disappearing ph… - **Does Aqua One Monitor Apps with a VPN?** — https://www.cyberdive.co/help/device-compatibility-and-features/does-aqua-one-monitor-apps-with-a-vpn Summary: Yes, Aqua One monitors apps even when a VPN is active. The monitoring is built into the device itself, so a VPN can't block your visibility into your child's activity. Excerpt: Yes — you can still monitor apps even when a VPN is in use. Your exclusive monitoring features are designed to provide full visibility into your child's online activities regardless of VPN status. While a VPN encrypts internet traffic to pr… - **Does Aqua One Work for Co-Parents?** — https://www.cyberdive.co/help/device-compatibility-and-features/does-aqua-one-work-for-co-parents Summary: Yes. Aqua One's Parent Dashboard can be shared with up to 5 trusted adults, making it easy for co-parents across different households to stay equally informed. Excerpt: Absolutely! Aqua One is designed to make co-parenting smoother than ever. Whether you're using an Android or iOS device, you can seamlessly share Parent Dashboard access with your co-parent. How does the Shared Dashboard work for co-parents… - **Is the Bark App Compatible with Aqua One?** — https://www.cyberdive.co/help/device-compatibility-and-features/is-the-bark-app-compatible-with-aqua-one Summary: Yes, the Bark app is compatible with the Aqua One and can be used alongside Cyber Dive's monitoring for extra alerts on concerning content in messages and emails. Excerpt: Yes — the Bark app is fully compatible with the Aqua One. Since the Aqua One is powered by the Google Pixel 9 and runs the full Google Play Store, your child can download Bark just like any other app. What is Bark? Bark is a third-party par… - **What If My Child Has Multiple Instagram Accounts?** — https://www.cyberdive.co/help/device-compatibility-and-features/what-if-my-child-has-multiple-instagram-accounts Summary: Aqua One monitors all Instagram accounts on the device through Instant Replay. Even if your child has multiple profiles, you'll see activity across all of them. Excerpt: Worried your child has a secret Instagram account? With Aqua One, you can effortlessly monitor every account they access on their phone — no need to ask for passwords, unlike other monitoring tools. How does this work? Aqua One's monitoring… - **Can I Install Monitoring on Another Phone?** — https://www.cyberdive.co/help/device-compatibility-and-features/can-i-install-monitoring-on-another-phone Summary: Cyber Dive's monitoring software is built exclusively into the Aqua One and cannot be installed on any other phone. Here's why that makes it the most secure parental monitoring solution. Excerpt: Our monitoring software cannot be installed on a different phone. The Aqua One is the only smartphone equipped with Cyber Dive's unlimited parental monitoring. You can't download this software on any other phone — it's custom-built directly… ### FAQs - **How do I pay off my Aqua One payment plan early?** — https://www.cyberdive.co/help/all/how-do-i-pay-off-my-aqua-one-payment-plan-early Summary: Want to pay off your Aqua One installment plan ahead of schedule? Here's how to settle your balance early through Klarna or Afterpay. Excerpt: Paying early is easy and completely up to you and your family's timeline. If you purchased your Aqua One using buy now, pay later through Afterpay or Klarna , any remaining balance and early payoff options are managed directly through the p… - **Your Guide to Aqua One Referral Rewards** — https://www.cyberdive.co/help/all/your-guide-to-aqua-one-referral-rewards Summary: Refer a friend to Aqua One, and you both get a $100 Amazon gift card. Learn how the referral program works, when rewards are sent, and how to keep earning with no limit. Excerpt: *This offer is valid for new customers only Share the Aqua One experience and get rewarded. When a friend uses your referral link to complete a purchase of an Aqua One phone (Google Pixel 9), both you and your friend will receive a $100 dig… - **Why You Need an Aqua One for Dashboard Access** — https://www.cyberdive.co/help/all/why-you-need-an-aqua-one-for-dashboard-access Summary: The Parent Dashboard's full monitoring features (Instant Replay, app tracking, and more) are only available when an Aqua One device is connected to your account. Excerpt: Creating an account on our app or website without a device lets you access the dashboard, but the platform truly comes to life only when paired with an Aqua One. Features, product details, and device-driven insights are available exclusivel… - **Can I Skip or Delay Aqua One Updates?** — https://www.cyberdive.co/help/all/can-i-skip-or-delay-aqua-one-updates Summary: Prefer your current version? Learn why Aqua One updates are automatic and essential for keeping your child's device secure and running smoothly. Excerpt: We totally understand loving your current version. If everything feels smooth and familiar, change can feel like the last thing you need. Just keep in mind — updates aren't only about new features. They're also how we keep the Aqua One runn… - **How to Confirm Your Aqua One Update Succeeded** — https://www.cyberdive.co/help/all/how-to-confirm-your-aqua-one-update-succeeded Summary: Learn the two easy ways to confirm your Aqua One update is installed successfully via on-screen notification or the System Updates settings page. Excerpt: Confirming a successful update is quick and straightforward. After you tap "Install Now" and it finishes successfully, a page will pop up letting you know the update was successful. You will also receive a notification once it is installed.… - **How do I schedule a demo for Aqua X** — https://www.cyberdive.co/help/all/how-do-i-schedule-a-demo-for-aqua-x Summary: Interested in Aqua X for your organization? Schedule a personalized demo to see how the platform works and whether it's the right fit for your team. Excerpt: The Help Center you're currently viewing is focused on the Aqua One — Cyber Dive's consumer parental monitoring smartphone. If you're interested in Aqua X , which is designed for organizational and enterprise use, here's how to get in touch… - **Will my Aqua One get updated automatically?** — https://www.cyberdive.co/help/all/will-my-aqua-one-get-updated-automatically Summary: Yes — Aqua One updates automatically within a day if you don't install them manually. Just keep the device plugged in and connected to Wi-Fi overnight. Excerpt: Yes — if you don't install an available update manually within about a day, your Aqua One will automatically take care of it for you. The device is designed to stay up to date without requiring constant attention from you or your child. How… - **Complete Guide to Aqua One for Parents** — https://www.cyberdive.co/help/all/complete-guide-to-aqua-one-for-parents Summary: Your complete Aqua One guide — covering data privacy, monitoring transparency, ordering, shipping, warranty, co-parenting, VPN compatibility, and more in one place. Excerpt: Is My Child’s Data Secure and How Does Cyber Dive Protect It? Absolutely! Your child’s data is completely secure and only you and your child can access it. Cyber Dive does not share your data with any outside parties, including network or s… - **Everything About Your Parent Dashboard** — https://www.cyberdive.co/help/all/everything-about-your-parent-dashboard Summary: Everything parents need to know about the Aqua One Parent Dashboard: how to access it, what it monitors, sharing access, app controls, and real-time safety features. Excerpt: Getting Started with the Parent Dashboard How Do I Access My Parent Dashboard on Different Devices? You’re never limited to just one phone. Whether you’re using an iPhone or Android, you can access your Parent Dashboard from any device and… - **What Happens When Aqua One Is Low on Storage?** — https://www.cyberdive.co/help/all/what-happens-when-aqua-one-is-low-on-storage Summary: Learn what the yellow and red storage alerts on your Aqua One Parent Dashboard mean and how to free up space to keep monitoring running without interruption. Excerpt: If you see a storage alert on your child's profile in the Parent Dashboard, it means their Aqua One device is running low on available space, and depending on how low, monitoring may already be affected. There are two levels of alert: Yello… - **Aqua One Troubleshooting & Account Support** — https://www.cyberdive.co/help/all/aqua-one-troubleshooting-and-account-support Summary: Get quick answers to common Aqua One account and device setup issues, including password resets, storage alerts, wrong shipping addresses, and lost shipments. Excerpt: Account & Device Setup Help How Do I Set Up Multiple Devices Under One Parent Account? To connect your new child’s device to your existing account, open the settings page on your Parent Dashboard. Under ‘Account Management,’ tap ‘Connect Ne… - **Aqua One Cellular & SIM Card Setup Guide** — https://www.cyberdive.co/help/all/aqua-one-cellular-and-sim-card-setup-guide Summary: Learn how to add Aqua One to your existing carrier plan, set up a SIM or eSIM, pick a phone number, and use Aqua One internationally — all in one complete guide. Excerpt: Getting Aqua One Connected to a Mobile Network Can I Add My Child’s Aqua One to My Current Cellular Plan? The Aqua One works with all major networks, making it easy to add your child to your existing plan. It supports both 5G and eSIM for g… - **How Do I Set Up My Aqua One?** — https://www.cyberdive.co/help/all/how-do-i-set-up-my-aqua-one Summary: Step-by-step guide to setting up your Aqua One — from inserting the SIM and connecting to Wi-Fi, to linking the device to your Parent Dashboard with a 5-digit code. Excerpt: How to Set Up Your Child’s Aqua One Device in Minutes! Getting your child’s Aqua One device up and running is super easy and will help you feel connected and secure as they explore the digital world. Follow the video guide below to set it u… - **Everything You Need to Know About the Aqua One** — https://www.cyberdive.co/help/all/everything-you-need-to-know-about-the-aqua-one Summary: A complete guide to the Aqua One smartphone — what it is, what's in the box, how it works with the Parent Dashboard, specs, pricing, screen time controls, and more. Excerpt: What Is Aqua One and How Does It Work? What Makes Aqua One Different from Other Kids' Smartphones? You might be asking yourself what is Aqua One and how is it different from other smartphones? The Aqua One gives you powerful monitoring tool… - **I Can’t See the New Update (Now What?)** — https://www.cyberdive.co/help/all/i-can-t-see-the-new-update-now-what Summary: If your Aqua One update isn't showing up, learn how to manually refresh for available updates. Excerpt: No worries. If the update is not showing up yet, try these quick steps: Make sure the Aqua One is connected to the internet. Then go to Settings , tap System , then System Updates . From there, tap the blue refresh arrow in the top right co… - **Should I Update on Wi-Fi or Mobile Data?** — https://www.cyberdive.co/help/all/should-i-update-on-wi-fi-or-mobile-data Summary: Learn why Aqua One updates should always be installed on Wi-Fi and what happens if you try to update on mobile data without a strong connection. Excerpt: Updates on the Aqua One are recommended to be done on a secure and strong Wi-Fi connection to avoid interruptions. If you tap Install Now without being connected to a strong Wi-Fi signal, the update could fail. When that happens, a screen w… - **What should I do if an update fails to install?** — https://www.cyberdive.co/help/all/what-should-i-do-if-an-update-fails-to-install Summary: If your Aqua One update fails to install, follow these four simple steps, from checking storage and restarting to contacting live support, to get back on track fast. Excerpt: First, don't panic. Updates can occasionally hit a bump, but the fix is usually simple. If the update fails, a screen should pop up on your device showing the reason it didn't go through, or giving you the option to reach out to us for supp… - **What is the System Updater App?** — https://www.cyberdive.co/help/all/what-is-the-system-updater-app Summary: The System Updater App keeps your Aqua One running at its best by automatically installing security fixes, performance improvements, and new features (even overnight). Excerpt: Think of the System Updater App as your device's personal bodyguard and performance coach rolled into one. It doesn't just check for updates — it works behind the scenes to keep the entire device running smoother, faster, and safer. Whether… - **How often do we get updates?** — https://www.cyberdive.co/help/all/how-often-do-we-get-updates Summary: Aqua One releases bug fixes every 2–3 weeks and new features monthly, so your child's device is always improving without you having to do a thing! Excerpt: The Aqua One receives updates on a regular schedule, so your child's device is always improving without you having to do anything. Here's what the typical update cadence looks like. Bug fixes and security patches Minor bug fixes and securit… - **What's Changing in the New Update?** — https://www.cyberdive.co/help/all/what-s-changing-in-the-new-update Summary: Wondering what's changing in the latest Aqua One update? Learn where to find the "What's New" release notes before you install any update. Excerpt: If a new update is available on your child's Aqua One, you'll see it listed under "What's New" before you install it — giving you a full breakdown of what's changing and improving. What kinds of changes show up in updates? Updates may inclu… - **How long does an update take to install?** — https://www.cyberdive.co/help/all/how-long-does-an-update-take-to-install Summary: Most Aqua One updates take roughly 20–25 minutes to install. Learn what affects update speed and what to expect from start to finish. Excerpt: Most Aqua One updates take approximately 20 to 25 minutes from start to finish. The exact time can vary depending on a few factors, including the speed of your Wi-Fi connection, the size of the update, and how much storage is available on t… - **Can I Use the Service Until It's Discontinued?** — https://www.cyberdive.co/help/all/can-i-use-the-service-until-it-s-discontinued Summary: Yes — your Aqua One monitoring service stays fully active for one month after your final payment. Here's exactly when monitoring ends and what happens to the device after. Excerpt: Yes! Your Parent Dashboard will remain fully operable a month after your January payment . Meaning it will no longer have our monitoring program on it a month after you last payment. Example: If your payment was on January 15th, the Aqua On… - **Why Did Mental Health Checks Stop?** — https://www.cyberdive.co/help/all/why-did-mental-health-checks-stop Summary: Aqua One's Mental Health Checks feature has been discontinued as part of the transition to the next-generation device. Here's what that means for you and your child. Excerpt: As we transition to our next generation of Aqua One, we’ve decided to discontinue the Mental Health Checks to create a more seamless monitoring experience for your child. Our Mental Health Check feature will be disabled on December 9th. Thi… - **How do I cancel my subscription?** — https://www.cyberdive.co/help/all/how-do-i-cancel-my-subscription Summary: Need to cancel your Aqua One subscription? Contact Cyber Dive's Customer Care team through the website chatbot and a representative will respond within one business day. Excerpt: We understand that our new Aqua One model may not be the right fit for everyone, and we're committed to making the transition as smooth as possible for you. If you have any concerns or need assistance, we're here to help throughout this pro… - **Why is the service being discontinued?** — https://www.cyberdive.co/help/all/why-is-the-service-being-discontinued Summary: Cyber Dive is discontinuing the subscription-based service to launch the new Aqua One — a one-time purchase with full ownership, no monthly fees, and new features like Nudity Prevention. Excerpt: As part of our commitment to continuous innovation and delivering the best value to our customers, we are excited to announce the launch of a new product that comes with enhanced features and a different ownership model . As a result, we wi… - **Why can’t I see my child’s location anymore?** — https://www.cyberdive.co/help/all/why-can-t-i-see-my-child-s-location-anymore Summary: Aqua One's location tracking feature has been discontinued. Learn why, when it was disabled, and which compatible apps like Life360 you can use instead. Excerpt: As we transition to our next generation of Aqua One, we’ve decided to discontinue location tracking to create a more seamless monitoring experience for your child. Our location feature will be disabled on December 9th. This means you will n… ### Cellular Service & SIM Card - **Is Aqua One Compatible with Major Carriers?** — https://www.cyberdive.co/help/cellular-service-and-sim-card/is-aqua-one-compatible-with-major-carriers Summary: The Aqua One works with all major US network providers including AT&T, Verizon, T-Mobile, and more — just add it to your existing plan or set up a new one. Excerpt: Absolutely! The Aqua One is compatible with all major US network providers. As always, we strongly recommend checking with your network provider to confirm they support the Google Pixel 9 model. You can also use Google's own network, Google… - **Is the Aqua One compatible with 5G networks?** — https://www.cyberdive.co/help/cellular-service-and-sim-card/is-the-aqua-one-compatible-with-5g-networks Summary: The Aqua One is fully 5G compatible and supports eSIM, so your child gets faster speeds and better connectivity on nearly any major network provider. Excerpt: Yes! The Aqua One is designed to fully leverage 5G networks , delivering faster speeds and enhanced connectivity for you and your child. The Aqua One doesn't just support 5G — it's also equipped with eSIM compatibility , giving you the flex… - **Does Aqua One Work While Traveling Abroad?** — https://www.cyberdive.co/help/cellular-service-and-sim-card/does-aqua-one-work-while-traveling-abroad Summary: Yes — the Aqua One works internationally over Wi-Fi. For cellular data abroad, contact your carrier about international plans or use a local SIM while traveling. Excerpt: Planning a trip and wondering about the Aqua One's connectivity? Here's what you need to know! Wi-Fi Connectivity: The Aqua One works seamlessly while traveling abroad. Your child can enjoy browsing, streaming, and using apps as long as the… - **Does Cyber Dive Provide Cellular Service?** — https://www.cyberdive.co/help/cellular-service-and-sim-card/does-cyber-dive-provide-cellular-service Summary: Cyber Dive doesn't provide cellular service, but the Aqua One is compatible with all major carriers, so you can add it to any plan that works best for your family. Excerpt: While Cyber Dive doesn't offer cellular service for the Aqua One, that's not a drawback. The Aqua One is fully compatible with all major US network providers, giving you the freedom to choose the plan that best suits your family's needs. Ke… - **Can the Aqua One Work Without a SIM Card?** — https://www.cyberdive.co/help/cellular-service-and-sim-card/can-the-aqua-one-work-without-a-sim-card Summary: Yes — the Aqua One works without a SIM card using Wi-Fi, but monitoring won't sync to your Parent Dashboard until the device is back online. Here's what you need to know. Excerpt: Yes, the Aqua One can function without a SIM card, but it will require a Wi-Fi connection to operate effectively. If you decide against getting a SIM card, just make sure your child has access to Wi-Fi. What your child can do without a SIM:… - **Does Aqua One Include a SIM Card?** — https://www.cyberdive.co/help/cellular-service-and-sim-card/does-aqua-one-include-a-sim-card Summary: The Aqua One doesn't include a SIM card, but it's compatible with all major carriers. Learn how to choose a plan or use the phone on Wi-Fi only. Excerpt: While the Aqua One doesn't come with a SIM card, you have plenty of options to choose from for talk, text, and data plans that fit your family's needs. We designed the Aqua One to give families the flexibility they deserve . Whether you're… ### Support & Customer Service - **Does Cyber Dive Offer Over-The-Phone Support?** — https://www.cyberdive.co/help/support-and-customer-service/does-cyber-dive-offer-over-the-phone-support Summary: Cyber Dive doesn't offer phone support, but you can get fast help by submitting a support ticket through the chat on the Parent Dashboard or Cyber Dive website. Excerpt: At this time, Cyber Dive does not offer over-the-phone support. The fastest way to reach our team for help is through the live chat on your Parent Dashboard — just open app.cyberdive.co , tap the chat bubble, and you'll be connected to a re… - **I Was Charged Twice for My Aqua One Order** — https://www.cyberdive.co/help/support-and-customer-service/i-was-charged-twice-for-my-aqua-one-order Summary: If you were charged twice for your Aqua One order, here's how to contact Cyber Dive support quickly to get a refund issued to your original payment method. Excerpt: If you believe you've been charged twice for your Aqua One order, don't panic — this is something our team can investigate and resolve quickly. What might cause a double charge? In some cases, what appears to be a double charge is actually… - **How do I cancel my Aqua One purchase?** — https://www.cyberdive.co/help/support-and-customer-service/how-do-i-cancel-my-aqua-one-purchase Summary: Need to cancel your Aqua One order before or after it ships? Here's how to reach the Cyber Dive Customer Care team quickly through the website chatbot. Excerpt: We're sorry to hear you'd like to cancel — but if you need to, here's exactly how to do it and what to expect depending on where your order is in the process. How to cancel Head to cyberdive.co and open the chatbot in the bottom right corne… - **How do I submit a support ticket?** — https://www.cyberdive.co/help/support-and-customer-service/how-do-i-submit-a-support-ticket Summary: Submit a Cyber Dive support ticket through the Parent Dashboard chatbot — a live Customer Care agent will respond to resolve your issue as quickly as possible. Excerpt: Live chat may not always be available, but you can easily submit a ticket for review. Visit our website and chat with our Virtual Assistant, FIN ! FIN is ready to answer your questions and might even provide a solution right away. At the en… - **How to Change My Payment Method** — https://www.cyberdive.co/help/support-and-customer-service/how-to-change-my-payment-method Summary: Need to update your payment method for your Aqua One plan? Learn how to manage your billing through Klarna or Afterpay — Aqua One itself has no recurring charges. Excerpt: If you purchased an Aqua One using one of our old payment plan options, you can update your payment method anytime. To update your payment method for recurring payments, follow these simple steps: Head to this link to change your payment me… ### Getting Started with Aqua One - **Is The Aqua One a Monthly Subscription?** — https://www.cyberdive.co/help/getting-started-with-aqua-one/is-the-aqua-one-a-monthly-subscription Summary: The Aqua One is a one-time purchase of $999 with no monthly subscription fees — full ownership, unlimited monitoring, and no recurring charges. Excerpt: No. The Aqua One is NOT a subscription, and there are no payments required to use it once it is purchased. Understanding the Aqua One pricing: One-time purchase The Aqua One is a one-time purchase. You can pay the full price upfront using a… - **What Kind of Phone is the Aqua One?** — https://www.cyberdive.co/help/getting-started-with-aqua-one/what-kind-of-phone-is-the-aqua-one Summary: The Aqua One is a Google Pixel 9 — a full-featured, modern Android smartphone that kids love, with Cyber Dive's parental monitoring software built right in. Excerpt: The Aqua One is powered by the Google Pixel 9 : a full-featured, modern Android smartphone combined with Cyber Dive's custom parental monitoring operating system. Built on the reliable Google Pixel 9 platform, the Aqua One combines state-of… - **What Comes with the Aqua One Phone?** — https://www.cyberdive.co/help/getting-started-with-aqua-one/what-comes-with-the-aqua-one-phone Summary: Every Aqua One comes with the phone, access to the Cyber Dive Parent Dashboard, and a USB-C charging cord. Here's the complete list of what's in the box. Excerpt: The Aqua One phone comes packed with everything you need right out of the box! Here's what you'll find: Aqua One Smartphone — powered by the Google Pixel 9 and running Cyber Dive's custom monitoring OS. Access to Cyber Dive's Parent Dashboa… - **Where Can I Get an Aqua One?** — https://www.cyberdive.co/help/getting-started-with-aqua-one/where-can-i-get-an-aqua-one Summary: The Aqua One is only available for purchase on Cyber Dive's official website at cyberdive.co — it is not sold in stores or on third-party retail sites. Excerpt: The Aqua One is exclusively available for purchase on Cyber Dive's official website at cyberdive.co . It is not sold in stores, on Amazon, or through any third-party retailers. Why buy directly from Cyber Dive? Purchasing directly from cybe… - **So…What is the Aqua One Smartphone?** — https://www.cyberdive.co/help/getting-started-with-aqua-one/so-what-is-the-aqua-one-smartphone Summary: The Aqua One is a Google Pixel 9 with Cyber Dive's built-in parental monitoring software — a real smartphone kids love, with safety tools parents trust. Excerpt: Here’s What Makes the Aqua One Stand Out: 1. Unlimited Parental Monitoring: You gain real-time access to your child’s online activity and app usage through your personal Parent Dashboard. You’ll see every action taken on the phone through I… - **What is the price of the Aqua One smartphone?** — https://www.cyberdive.co/help/getting-started-with-aqua-one/what-is-the-price-of-the-aqua-one-smartphone Summary: The Aqua One is $999 one-time with no monthly fees — see exactly what's included, the full value breakdown, and flexible payment plan options for families. Excerpt: You're probably wondering, "Is this phone really worth it?" Well, let’s break it down so you can see for yourself. What’s the Total Value? With the Aqua One, you're not just getting a phone. You're getting $9,990 worth of features designed… ### Monitoring & Parental Controls - **Can I Monitor Aqua One from a Laptop or Tablet?** — https://www.cyberdive.co/help/monitoring-and-parental-controls/can-i-monitor-aqua-one-from-a-laptop-or-tablet Summary: The Aqua One Parent Dashboard is available in mobile browsers and the Cyber Dive app — with support for computers and tablets coming soon. Excerpt: Currently, the Aqua One Parent Dashboard is designed for mobile use only and is accessible through your smartphone browser or the Cyber Dive mobile app. Full computer and tablet support is not yet available, but our team is actively working… - **Can My Child Uninstall the Aqua One OS?** — https://www.cyberdive.co/help/monitoring-and-parental-controls/can-my-child-uninstall-the-aqua-one-os Summary: No — your child cannot uninstall or bypass the Aqua One operating system. The monitoring software is fully integrated into the device and can only be disabled by the parent. Excerpt: No — your child won't be able to uninstall the Aqua One operating system from their phone. Our unique monitoring system is seamlessly integrated into the Aqua One's firmware, ensuring it remains permanently in place. With this built-in setu… - **Does Aqua One Need Internet for Monitoring?** — https://www.cyberdive.co/help/monitoring-and-parental-controls/does-aqua-one-need-internet-for-monitoring Summary: Yes — the Aqua One needs an internet connection to sync activity to your Parent Dashboard in real time. Learn how connection strength can affect monitoring updates. Excerpt: A strong internet connection is necessary for the Aqua One to send your child's activity to the Parent Dashboard. You can view their usage in real-time, with online activity appearing as it happens. The speed and accuracy of updates depend… - **How Does Aqua One Stop Kids Bypassing Controls?** — https://www.cyberdive.co/help/monitoring-and-parental-controls/how-does-aqua-one-stop-kids-bypassing-controls Summary: Aqua One's monitoring software is built directly into the device, making it virtually impossible for kids to bypass, disable, or reset parental controls (no matter how tech-savvy they are). Excerpt: It's not just another phone with basic parental controls. Aqua One is a game-changer because its monitoring software is built right into the phone's firmware — not installed as an app on top of it. This means it's practically impossible to… - **What does the Aqua One monitor?** — https://www.cyberdive.co/help/monitoring-and-parental-controls/what-does-the-aqua-one-monitor Summary: Aqua One monitors texts, app usage, web browsing, screen activity, and even deleted content, but does not record phone calls due to privacy laws. Excerpt: With Aqua One, you have unlimited parental monitoring — a front-row seat to every action your child takes on their phone. Our software gives you full access to your child's online activity and daily interactions from your Parent Dashboard,… - **Can I See Deleted Activity on Aqua One?** — https://www.cyberdive.co/help/monitoring-and-parental-controls/can-i-see-deleted-activity-on-aqua-one Summary: Discover how Aqua One's Parent Dashboard lets you see all child activity, including deleted texts, apps, and messages, in real time. Excerpt: Yes — with the Aqua One, deleted activity does not disappear from your view. Your Parent Dashboard shows everything your child does on their Aqua One, including deleted messages and apps. If it happened on Aqua One, you'll know about it — a… - **Does Aqua One Monitor Everything on the Device?** — https://www.cyberdive.co/help/monitoring-and-parental-controls/does-aqua-one-monitor-everything-on-the-device Summary: Aqua One monitors virtually everything (texts, app usage, web browsing, screen recordings, and even deleted content), all accessible in real time from your Parent Dashboard. Excerpt: Absolutely! With the Aqua One , you gain complete visibility into your child’s smartphone activities. From the Parent Dashboard , you can monitor everything in real-time, including Instant Replays that show you exactly what they’re doing on… - **Can I Still Monitor If My Child Uses a VPN?** — https://www.cyberdive.co/help/monitoring-and-parental-controls/can-i-still-monitor-if-my-child-uses-a-vpn Summary: Yes, Aqua One still monitors your child's online activity even if they have VPN apps installed. The monitoring operates at the device level, not the network level. Excerpt: Yes — your Parent Dashboard monitoring continues to work fully even if your child installs and uses a VPN app on their Aqua One. How is that possible? Aqua One's monitoring is built into the device at the operating system level, not at the… ### Shipping & Delivery Issues - **Resolve a Lost Aqua One Shipment** — https://www.cyberdive.co/help/shipping-and-delivery-issues/resolve-a-lost-aqua-one-shipment Summary: Aqua One shipment lost? Follow these three steps to report it through your Parent Dashboard and get a resolution. Excerpt: If your Aqua One package is experiencing delivery delays or the tracking link is not updating, we are here to help! Step 1: Go to your Parent Dashboard. Head to your Parent Dashboard to talk to our live Customer Care agents. Let them know y… - **My Aqua One Was Shipped to the Wrong Address** — https://www.cyberdive.co/help/shipping-and-delivery-issues/my-aqua-one-was-shipped-to-the-wrong-address Summary: If your Aqua One was delivered to the wrong address, contact Cyber Dive Customer Care immediately through the chatbot to correct it before your order ships further. Excerpt: If your Aqua One was shipped to the wrong address, please contact our Customer Care team as soon as possible — the sooner we hear from you, the better chance we have of intercepting the shipment before delivery. How to reach us Head to cybe… ### Warranties & Satisfaction Guarantee - **Is the Aqua One covered by Google’s Warranty?** — https://www.cyberdive.co/help/warranties-and-satisfaction-guarantee/is-the-aqua-one-covered-by-google-s-warranty Summary: The Aqua One is not covered by Google's warranty. It operates independently and is backed by Cyber Dive's own Lifetime Warranty instead. Excerpt: The Aqua One operates independently from Google services, meaning it is not covered by Google's warranty. While the Aqua One is powered by the reliable Google Pixel 9 platform, we offer our own dedicated support and warranty services to kee… - **What is Cyber Dive’s Warranty Policy?** — https://www.cyberdive.co/help/warranties-and-satisfaction-guarantee/what-is-cyber-dive-s-warranty-policy Summary: Cyber Dive's Lifetime Warranty covers hardware defects, cracked screens, and more. Learn exactly what's covered, what's not, and how to get your device repaired or replaced. Excerpt: What's Covered? Our Lifetime Warranty is here to make sure your Aqua One device functions the way it’s supposed to. Here’s what we’ve got you covered on: Hardware Defects If the sound on your device isn’t working the way it should—whether i… - **Our 30-Day Satisfaction Guarantee** — https://www.cyberdive.co/help/warranties-and-satisfaction-guarantee/our-30-day-satisfaction-guarantee Summary: Unhappy with your Aqua One? Return it within 30 days in original condition for a full refund. Learn how the process works, what's covered, and how to request a return. Excerpt: Your satisfaction is our top priority, so if for any reason you're not completely happy with your device, don't hesitate to reach out to our Customer Care team. We're here to help and will work with you to resolve any issues you may have, a… - **How Does Your Warranty Claim Policy Work?** — https://www.cyberdive.co/help/warranties-and-satisfaction-guarantee/how-does-your-warranty-claim-policy-work Summary: Aqua One has a defect on your device? Learn how to file a warranty claim step by step and what to expect during the review and resolution process. Excerpt: Please take a moment to review our Help Center article to learn more about what’s covered under our warranty and what is not! ​ ​ *Devices deactivated from our monitoring services at anytime are no longer eligible for warranty coverage. How… ### Privacy, Data & Monitoring Transparency - **Can Cyber Dive See Nudity Prevention Photos?** — https://www.cyberdive.co/help/privacy-data-and-monitoring-transparency/can-cyber-dive-see-nudity-prevention-photos Summary: No. Cyber Dive cannot see the photos scanned by the Nudity Prevention feature. Detection happens entirely on-device, and no images are transmitted to Cyber Dive's servers. Excerpt: Cyber Dive has access to view photos detected as containing nudity, but all data is stored in encrypted format . It is decrypted only when displayed on the Parent Dashboard to you, the parent. Here's how it works: AI Detection: The Nudity P… - **Does Cyber Dive Have Access to My Child’s Camera?** — https://www.cyberdive.co/help/privacy-data-and-monitoring-transparency/does-cyber-dive-have-access-to-my-child-s-camera Summary: No — Cyber Dive does not have access to your child's camera. The Nudity Prevention feature processes images entirely on-device and no footage is ever sent to Cyber Dive. Excerpt: No — Cyber Dive does not have access to your child's camera, and no photos or video footage from the Aqua One are ever transmitted to Cyber Dive's servers. How does Nudity Prevention work without accessing the camera? The Nudity Prevention… - **How Does Cyber Dive Protect My Privacy?** — https://www.cyberdive.co/help/privacy-data-and-monitoring-transparency/how-does-cyber-dive-protect-my-privacy Summary: Cyber Dive uses encrypted, air-gapped servers and never shares your family's data with outside parties. Here's a full breakdown of how your family's privacy is protected. Excerpt: Your Family’s Safety and Privacy: Our Top Priorities! At Cyber Dive , we believe that your family’s safety and privacy are non-negotiable ! That’s why we go above and beyond to protect your data with robust security measures designed to kee… - **Will My Child Know I'm Monitoring Them?** — https://www.cyberdive.co/help/privacy-data-and-monitoring-transparency/will-my-child-know-i-m-monitoring-them Summary: No. Your child won't know their Aqua One is being monitored unless you tell them. Monitoring runs silently in the background and is invisible on their device. Excerpt: No — your child won't know their Aqua One is being monitored unless you choose to tell them. Our monitoring features run discreetly in the background, giving you peace of mind without alerting your child. Pro Tip: We always recommend having… - **Nudity Prevention: AI Training Data** — https://www.cyberdive.co/help/privacy-data-and-monitoring-transparency/nudity-prevention-ai-training-data Summary: Aqua One's Nudity Prevention uses on-device AI to detect nudity in real time. No images are stored or sent to Cyber Dive. Here's how the detection process actually works. Excerpt: We used publicly available images and datasets to train our system to recognize male genitalia and female breasts. These datasets are widely shared within the Machine Learning and Artificial Intelligence community for research and developme… - **Is My Child’s Data Secure?** — https://www.cyberdive.co/help/privacy-data-and-monitoring-transparency/is-my-child-s-data-secure Summary: Your child's data is encrypted, stored securely, and never shared with third parties. Learn exactly how Cyber Dive protects your family's information. Excerpt: Absolutely! Your child’s data is completely secure—only you and your child will ever see it. Our Top Priority: Data Security When it comes to your kid's data, security is our number one priority! The short answer? Yes, your child’s data is… ### Setup & Compatibility - **Is Life360 Compatible with Aqua One?** — https://www.cyberdive.co/help/setup-and-compatibility/is-life360-compatible-with-aqua-one Summary: Yes, Life360 is compatible with the Aqua One. Pair it with Google Family Link for complete location tracking and peace of mind wherever your child goes. Excerpt: While we don't provide built-in location tracking, you can pair the Aqua One with apps like Life360 or Google Family Link for complete location monitoring. Bottom line: Aqua One + Life360 or Google Family Link = total peace of mind. Why doe… - **Can I Add Aqua One OS to My Own Phone?** — https://www.cyberdive.co/help/setup-and-compatibility/can-i-add-aqua-one-os-to-my-own-phone Summary: Cyber Dive's OS is exclusive to the Aqua One and cannot be added to a phone you already own. Here's why this integrated approach delivers the most reliable parental monitoring. Excerpt: Cyber Dive's OS cannot be installed on other devices . Our monitoring platform is exclusively designed for the Aqua One smartphone. This exclusive integration ensures that our software operates at peak performance and provides the best secu… - **Is Aqua One Compatible with Hearing Aids?** — https://www.cyberdive.co/help/setup-and-compatibility/is-aqua-one-compatible-with-hearing-aids Summary: Yes — the Aqua One is compatible with hearing aids and assistive listening devices, since it's built on the Google Pixel 9 which supports hearing accessibility features. Excerpt: Hearing Aid Compatibility (HAC) Rating The Pixel 9 holds an M3/T4 rating , which complies with the FCC’s hearing aid compatibility requirements. This rating ensures reduced interference for clearer audio. Streaming Audio Directly to Hearing… - **Does the Aqua One Support Google Family Link?** — https://www.cyberdive.co/help/setup-and-compatibility/does-the-aqua-one-support-google-family-link Summary: Yes — Aqua One fully supports Google Family Link, giving you screen time controls, app limits, and content filters alongside Aqua One's unlimited monitoring features. Excerpt: You bet it does! The Aqua One is fully compatible with Google Family Link, making parental control easier than ever. Here’s How It Works: Built on the Google Pixel 9 , you can integrate your Google account seamlessly. But you can go beyond… - **Can I Download Your Software onto My Kid’s Phone?** — https://www.cyberdive.co/help/setup-and-compatibility/can-i-download-your-software-onto-my-kid-s-phone Summary: Cyber Dive's monitoring software is built exclusively into the Aqua One and cannot be downloaded onto any other phone — here's why that makes it the most reliable option. Excerpt: Our unlimited parental monitoring is specifically built into the Aqua One smartphone and cannot be downloaded onto any other device. The unique monitoring system is directly integrated into the Aqua One's firmware, ensuring you get the best… - **What are the technical specs of the phone?** — https://www.cyberdive.co/help/setup-and-compatibility/what-are-the-technical-specs-of-the-phone Summary: The Aqua One is a Google Pixel 9 running Android 14 with 128GB storage, a 6-inch display, USB-C charging, and Nano-SIM/eSIM compatibility — here are the full specs. Excerpt: The Aqua One is powered by the Google Pixel 9 , enhanced with Cyber Dive's custom monitoring operating system. Here's a full breakdown of the technical specifications. Display Screen size: 6 inches The Pixel 9 features an Actua display with… ### Features & Limitations - **How Does Aqua One's Nudity Prevention Work?** — https://www.cyberdive.co/help/features-and-limitations/how-does-aqua-one-s-nudity-prevention-work Summary: Learn how Aqua One's Nudity Prevention feature works, from automatic phone lockdown the moment nudity is detected, to instant alerts on your Parent Dashboard, text, and email. Excerpt: The Power of Aqua One's Nudity Prevention Feature Automatic Lockdown: The moment Aqua One detects nudity on the camera (front or back), the phone instantly locks itself to protect your child — no manual input needed. While the phone is lock… - **Why Doesn't Aqua One Have Screen Time Limits?** — https://www.cyberdive.co/help/features-and-limitations/why-doesn-t-aqua-one-have-screen-time-limits Summary: Aqua One focuses on full visibility rather than restrictions. Learn how to use Google Family Link alongside your Aqua One to set screen time limits that fit your family. Excerpt: Aqua One gives you the flexibility to customize your child's digital experience. It doesn't lock you into strict screen time limits — because we know every family is different. Rather than imposing one-size-fits-all restrictions, Aqua One f… - **What Is Aqua One's Nudity Prevention Feature?** — https://www.cyberdive.co/help/features-and-limitations/what-is-aqua-one-s-nudity-prevention-feature Summary: Aqua One's Nudity Prevention locks the phone and sends you an instant alert the moment nudity is detected through the camera (across Snapchat, TikTok, Instagram, and more). Excerpt: Great question! Here’s what makes Aqua One truly groundbreaking: From October 2021 to March 2023, the FBI and Homeland Security Investigations received over 13,000 reports of online financial sextortion of minors, leading to 20 suicides. We… - **How to Set Screen Time Limits on Aqua One** — https://www.cyberdive.co/help/features-and-limitations/how-to-set-screen-time-limits-on-aqua-one Summary: You can use Google Family Link to set daily limits, app controls, and bedtime schedules for your child's device on Aqua One. Excerpt: Take control of your child’s device usage and promote healthy screen habits with these easy steps to set up screen time limits using Google Family Link: Open the Family Link App : Launch the Family Link app on your device. Ensure you’re log… - **How Aqua One Differs from Other Kids' Phones** — https://www.cyberdive.co/help/features-and-limitations/how-aqua-one-differs-from-other-kids-phones Summary: See how Aqua One stands apart from other kids' smartphones with its unlimited parental monitoring, nudity prevention technology, flexible controls, and a kid-approved Google Pixel 9 design. Excerpt: Searching for a reliable way to monitor your child's online activity? Let’s dive into what makes Aqua One stand out from! 1. Comprehensive Monitoring: While some phones mainly focuses on alerts for concerning content, Aqua One goes above an… - **What is Aqua One and How Does It Work?** — https://www.cyberdive.co/help/features-and-limitations/what-is-aqua-one-and-how-does-it-work Summary: The Aqua One is a Google Pixel 9 with Cyber Dive's built-in monitoring software — giving kids a real smartphone and parents complete visibility into their online activity. Excerpt: Discover the Aqua One: The Family-Friendly Smartphone for Kids! Introducing the Aqua One , a smartphone that’s not just for kids, but designed specifically for families ! Built on the Google Pixel 9 platform , it merges cutting-edge technol… - **How Do I Control What Apps My Child Can Access?** — https://www.cyberdive.co/help/features-and-limitations/how-do-i-control-what-apps-my-child-can-access Summary: Aqua One doesn't block apps; it gives you full visibility into what your child uses. Use Google Family Link alongside your Aqua One to restrict specific apps if needed. Excerpt: While the Aqua One doesn’t come with built-in app controls, you can effectively manage your child’s screen time and app access using third-party apps such as Google Family Link. Here’s how to do it: Open the Family Link App : Launch the Fam… - **How to Control What Websites My Child Visits** — https://www.cyberdive.co/help/features-and-limitations/how-to-control-what-websites-my-child-visits Summary: Use Google Family Link alongside your Aqua One to block specific websites, set content filters, and control what your child can browse. Here's exactly how to do it. Excerpt: Take control of your child’s online browsing with Google Family Link! Open the Family Link App : Start by launching the Family Link app on your device—your command center for online safety. Select Your Child : Tap on your child’s name to ac… ### Apps & Usage & Updates - **What Apps Does Aqua One Monitor?** — https://www.cyberdive.co/help/apps-and-usage-and-updates/what-apps-does-aqua-one-monitor Summary: Aqua One monitors all 17,000+ apps available in the Google Play Store (from social media and messaging to streaming and gaming), all visible in your Parent Dashboard. Excerpt: The Aqua One monitors all apps installed on your child's device — including apps they've since deleted. There is no limited list of supported apps because monitoring operates at the device level, not the app level. You can monitor all of th… - **What apps can my child use on the Aqua One phone?** — https://www.cyberdive.co/help/apps-and-usage-and-updates/what-apps-can-my-child-use-on-the-aqua-one-phone Summary: Your child can access all 17,000+ apps in the Google Play Store on their Aqua One — and you can monitor every single one from your Parent Dashboard in real time. Excerpt: With the Aqua One smartphone, your child has access to every app in the Google Play Store — and you have the power to monitor all of it from your Parent Dashboard. While many parental control options only allow monitoring of around 30 apps,… - **What Apps Come Pre-Installed on the Aqua One?** — https://www.cyberdive.co/help/apps-and-usage-and-updates/what-apps-come-pre-installed-on-the-aqua-one Summary: The Aqua One comes with essential Google apps and safety tools pre-installed. Here's what your child will find on the device right out of the box. Excerpt: The Aqua One comes with a variety of pre-installed apps to enhance your child's experience right out of the box. Essential Google Apps: Google Assistant Google Photos Google Drive Google Maps Google Chrome Gmail Google Calendar Google Play… ### Phone Number & Plan Management - **Can I Choose My Child's Aqua One Phone Number?** — https://www.cyberdive.co/help/phone-number-and-plan-management/can-i-choose-my-child-s-aqua-one-phone-number Summary: Yes, you can choose or change your child's Aqua One phone number by working directly with your network provider to transfer an existing number or set up a new one. Excerpt: Absolutely! You have the power to choose the phone number for your child's Aqua One. Your network provider will assist you with transferring your child's current number to their new Aqua One plan, or generating a new number if you prefer. Y… - **Can I Add My Child to My Current Cellular Plan?** — https://www.cyberdive.co/help/phone-number-and-plan-management/can-i-add-my-child-to-my-current-cellular-plan Summary: Yes — you can add the Aqua One to your existing cellular plan. It supports all major US carriers, 5G, and eSIM, making setup fast and flexible. Excerpt: Absolutely! The Aqua One is compatible with all major networks , making it simple and hassle-free to add your child to your current plan. With support for both 5G and eSIM , you'll enjoy enhanced flexibility. Whether you choose a traditiona… - **Can I Change My Child’s Phone Number?** — https://www.cyberdive.co/help/phone-number-and-plan-management/can-i-change-my-child-s-phone-number Summary: Yes — you can change your child's Aqua One phone number anytime by contacting your network provider to transfer an existing number or assign a new one. Excerpt: Yes — you can change your child's phone number on the Aqua One at any time. Since the Aqua One uses standard SIM and eSIM technology, all phone number management is handled directly through your cellular carrier. How to change your child's… ### Managing your Parent Dashboard - **Can I Block or Monitor Calls on Aqua One?** — https://www.cyberdive.co/help/managing-your-parent-dashboard/can-i-block-or-monitor-calls-on-aqua-one Summary: Aqua One doesn't monitor or block phone calls due to privacy laws. For call restrictions, use Google Family Link alongside your Aqua One for additional controls. Excerpt: Here's a clear breakdown of what the Aqua One can and can't do when it comes to phone calls — and what options you have. Blocking Contacts: You cannot block contacts from the Parent Dashboard directly. Like any other phone, your child can b… - **Can You Block Phone Usage During School Hours?** — https://www.cyberdive.co/help/managing-your-parent-dashboard/can-you-block-phone-usage-during-school-hours Summary: Aqua One doesn't have built-in blocks, but you can use Google Family Link to set scheduled downtime and restrict your child's phone during school hours. Excerpt: The Aqua One doesn't have built-in screen time limits, but you're not out of luck. You can set up school hour blocks using Google Family Link , which works seamlessly alongside your Aqua One. How to block phone use during school hours with… - **Can I control my child's app downloads?** — https://www.cyberdive.co/help/managing-your-parent-dashboard/can-i-control-my-child-s-app-downloads Summary: With Aqua One you get full visibility into every app download — plus notifications whenever your child installs something new, so you're always in the loop. Excerpt: The short answer? No! But here’s why that’s even better ! With the Aqua One, you don’t restrict their app downloads—you get something even more powerful: Full visibility . But Wait—You Can Control Their Downloads on Google Family Link! If y… ### Ordering, Shipping & Activation - **Does Aqua One Ship Internationally?** — https://www.cyberdive.co/help/ordering-shipping-and-activation/does-aqua-one-ship-internationally Summary: Aqua One ships free within the United States and is not currently available for international delivery. Learn about US shipping timelines and what to expect after ordering. Excerpt: At this time, the Aqua One ships within the United States only . International shipping is not yet available, but it's something we're actively working toward. When will international shipping be available? We don't have a confirmed date ye… - **How to Update Your Shipping Address** — https://www.cyberdive.co/help/ordering-shipping-and-activation/how-to-update-your-shipping-address Summary: Entered the wrong shipping address at checkout? Learn how to update it quickly via the Cyber Dive chatbot before your Aqua One order goes out. Excerpt: Entered the Wrong Address During Check Out? Here's How to Fix It Fast Oops, wrong address? No problem! Here's how to update it: Head to our website's chatbot at cyberdive.co After speaking with our chatbot, you will have the option to selec… - **Where is My Confirmation Email?** — https://www.cyberdive.co/help/ordering-shipping-and-activation/where-is-my-confirmation-email Summary: Didn't get a confirmation email after ordering your Aqua One? Here's where to look and what to do if it's missing from your inbox. Excerpt: After placing your Aqua One order, a confirmation email will be sent to the email address you provided at checkout. Here's what to expect and what to do if you can't find it. When should I receive it? Your order confirmation email typically… - **Where is my order?** — https://www.cyberdive.co/help/ordering-shipping-and-activation/where-is-my-order Summary: Track your Aqua One shipment using the tracking number in your shipping confirmation email, or contact Cyber Dive Customer Care for an order status update. Excerpt: We know you're excited to get your hands on the Aqua One — here's what to expect after you place your order and how to track your shipment. When will my order ship? Orders typically ship within 7–10 business days after purchase. Once your A… - **How Much is Shipping?** — https://www.cyberdive.co/help/ordering-shipping-and-activation/how-much-is-shipping Summary: Aqua One ships free to all US addresses — no hidden fees or surprise costs at checkout. Learn about estimated delivery times and what happens after you order. Excerpt: Shipping on all Aqua One orders is completely free — no shipping fees, no handling charges, and no surprises at checkout. Where does Aqua One ship? Currently, the Aqua One ships within the United States only . We're working on expanding to… - **Can I Buy Now and Activate the Phone Later?** — https://www.cyberdive.co/help/ordering-shipping-and-activation/can-i-buy-now-and-activate-the-phone-later Summary: You can buy the Aqua One now and activate it whenever you're ready — it does not come pre-activated. Here's what to expect and how setup works when you're ready to start. Excerpt: Yes — you can purchase the Aqua One now and activate it whenever you're ready. The phone does not come pre-activated, so you have full flexibility to set it up on your own timeline. What does "activating" the Aqua One mean? Activation invol… - **Is there a “Buy Now, Pay Later” option?** — https://www.cyberdive.co/help/ordering-shipping-and-activation/is-there-a-buy-now-pay-later-option Summary: Yes — Aqua One offers Buy Now, Pay Later through Klarna and Afterpay at checkout, so you can split your purchase into manageable installments with no fees from Cyber Dive. Excerpt: Is there a “Buy Now, Pay Later” option? Yes! We here at Cyber Dive make it easy and flexible to get your Aqua One with Afterpay, Klarna, or a standard credit or debit card. ​ We believe checkout should feel simple and stress free. That is w… ### Accessories & Add-Ons - **Where can I get a phone case for the Aqua One?** — https://www.cyberdive.co/help/accessories-and-add-ons/where-can-i-get-a-phone-case-for-the-aqua-one Summary: Find out where to buy a phone case or screen protector for your Aqua One — it fits the Google Pixel 9, cases available at the Google Store, Amazon, Best Buy, and local retailers. Excerpt: The Aqua One is powered by the Google Pixel 9 , which means any case or screen protector designed for the Google Pixel 9 will fit your child's device perfectly. This opens up a wide range of accessory options at a variety of price points. W… ### Device Functionality & Troubleshooting - **Does Aqua One Monitor Activity When Offline?** — https://www.cyberdive.co/help/device-functionality-and-troubleshooting/does-aqua-one-monitor-activity-when-offline Summary: The Aqua One requires an active internet connection to send real-time activity to your Parent Dashboard. Learn what happens to monitoring when your child goes offline. Excerpt: The Aqua One requires an active internet connection — either Wi-Fi or mobile data — to sync your child's activity to your Parent Dashboard in real time. When the device goes offline, monitoring updates will pause until connectivity is resto… ### Account & Device Management - **How to Connect Multiple Aqua One Devices** — https://www.cyberdive.co/help/account-and-device-management/how-to-connect-multiple-aqua-one-devices Summary: You can connect multiple Aqua One devices to one Parent Dashboard account. Here's how to link each device using the code shown on each child's phone. Excerpt: If you have more than one child, you can connect multiple Aqua One devices to a single Parent Dashboard account — making it easy to monitor all of your children from one place without needing separate logins. How to connect a second (or add… - **What to Do If My Child Forgets Their Password** — https://www.cyberdive.co/help/account-and-device-management/what-to-do-if-my-child-forgets-their-password Summary: If your child forgets their Aqua One password, contact Cyber Dive Customer Care through the Parent Dashboard. Excerpt: If your child has forgotten their Aqua One password, our Customer Care team is here to help you get things back on track quickly. How to get help Open your Parent Dashboard at app.cyberdive.co or through the Cyber Dive app. Tap the live cha… ### Parenting Support & Device Education - **How do I talk to my child about using Aqua One?** — https://www.cyberdive.co/help/parenting-support-and-device-education/how-do-i-talk-to-my-child-about-using-aqua-one Summary: Talking to your child about Aqua One works best when it's honest and open. Get tips on framing the conversation around trust, safety, and healthy digital habits. Excerpt: Navigating conversations about technology with your child can feel daunting, but it doesn’t have to be! Here’s how to make discussing the Aqua One a breeze: 1. Start with Excitement! Kick off the conversation by highlighting the fun feature… - **Is Aqua One pro-social media?** — https://www.cyberdive.co/help/parenting-support-and-device-education/is-aqua-one-pro-social-media Summary: Aqua One doesn't block social media — it gives you full visibility into how your child uses it, so you can stay informed without restricting their social connections. Excerpt: Absolutely! The Aqua One is your ultimate ally in promoting positive social media use while keeping a watchful eye on your child's online activities. Here's how we champion responsible engagement with confidence and support: Empowering Acce… ### Features & Functionality - **Can Aqua One Monitor Social Media Usage?** — https://www.cyberdive.co/help/features-and-functionality/can-aqua-one-monitor-social-media-usage Summary: Track exactly how much time your child spends on social media and every other app (including uninstalled ones), in real time from your Aqua One Parent Dashboard. Excerpt: Want to know exactly how much time your child is spending on their device? With Aqua One’s App Usage feature, you’ve got the power to monitor everything they’re doing—right from your Parent Dashboard . It’s quick, easy, and gives you all th… - **How Does The Parent Dashboard Work?** — https://www.cyberdive.co/help/features-and-functionality/how-does-the-parent-dashboard-work Summary: The Aqua One Parent Dashboard gives you real-time visibility into your child's texts, apps, browsing, and screen time — all in one place, from any iPhone or Android device. Excerpt: With Aqua One's Parent Dashboard , checking in on your kid is as effortless as scrolling through your social media feeds. App Monitoring Made Easy: Track every app installed on your child's device, whether your child deletes them or not. No… - **What is the Online Activity Feature?** — https://www.cyberdive.co/help/features-and-functionality/what-is-the-online-activity-feature Summary: The Online Activity feature gives you a live feed of everything happening on your child's Aqua One: apps used, websites visited, messages sent, and time spent on each. Excerpt: Buckle up, because this is the #1 reason why Aqua One is a total game-changer for parents! Imagine having a time machine that lets you see exactly what your child is doing on their smartphone in real-time. The Online Activity feature is whe… ### Security & Permissions - **Can My Child Access My Parent Dashboard?** — https://www.cyberdive.co/help/security-and-permissions/can-my-child-access-my-parent-dashboard Summary: Your child cannot view or log into the Parent Dashboard from their Aqua One. Monitoring runs invisibly in the background and is only accessible to you. Excerpt: Your child cannot access the Parent Dashboard from their Aqua One. Only those with the correct login details and access to your email or phone can view your monitoring data, ensuring everything stays safe and secure . To your child, the Aqu… - **Can Shared Users See My Saved Videos?** — https://www.cyberdive.co/help/security-and-permissions/can-shared-users-see-my-saved-videos Summary: Nope! Saved Instant Replay videos are private to each dashboard user. Shared users can only see their own saved clips, and you can't see theirs. Excerpt: No — only you can see the videos you've saved. What you choose to save on your Parent Dashboard is yours and yours alone . Each person with access to the Shared Dashboard has their own private list of saved items. No one else can see what y… - **How Many People Can I Share My Dashboard With?** — https://www.cyberdive.co/help/security-and-permissions/how-many-people-can-i-share-my-dashboard-with Summary: You can share your Parent Dashboard with up to 5 trusted people (like a co-parent, grandparent, or caregiver) all with real-time access to your child's activity. Excerpt: No more parenting solo! With your Parent Dashboard, you can share access with a whole team of support. You can share your Parent Dashboard with up to five people at a time. Keeping an eye on your child's Aqua One just got easier — whether i… - **I Just Received a Shared Dashboard Link. Now What?** — https://www.cyberdive.co/help/security-and-permissions/i-just-received-a-shared-dashboard-link-now-what Summary: Received a Shared Parent Dashboard link? Here's what it gives you access to, how to log in, and what you can and can't do as a shared user. Excerpt: Got a Cyber Dive Shared Dashboard Link? Here’s What to Do Next! So, you’ve just received a Cyber Dive Shared Dashboard link in your inbox, and now you’re thinking, "What’s next?" It’s crazy easy! Just click the link in the email on your mob… - **What Can Shared Dashboard Users See?** — https://www.cyberdive.co/help/security-and-permissions/what-can-shared-dashboard-users-see Summary: Shared dashboard users can see your child's Activity Feed and App List in real time, but only the primary parent can edit settings, unlock the device, or remove access. Excerpt: Wondering what someone can access when they’re invited to your Shared Parent Dashboard? No matter what, they’ll have full visibility into your child’s Online Activity Feed and App List —so they’ll always stay informed about what’s happening… ### Access & Compatibility - **How do I Access My Parent Dashboard?** — https://www.cyberdive.co/help/access-and-compatibility/how-do-i-access-my-parent-dashboard Summary: Access your Aqua One Parent Dashboard at app.cyberdive.co in your mobile browser or via the Cyber Dive app using your email and a verification code. Excerpt: Logging in to Your Cyber Dive Parent Dashboard is Simple and Quick! Either access the Parent Dashboard on your mobile phone browser or download our 'Cyber Dive Parent Dashboard' app for easier access. First-Time Users: Click 'Sign Up' if it… - **Access Parent Dashboard from Another Phone** — https://www.cyberdive.co/help/access-and-compatibility/access-parent-dashboard-from-another-phone Summary: Access your Aqua One Parent Dashboard from any iPhone or Android — log in via mobile browser or the Cyber Dive app anytime, anywhere. Excerpt: You've got unlimited access , anytime , anywhere — no matter what type of smartphone you're using. Whether you're using an iPhone or an Android, you can log into your Parent Dashboard from any device and get real-time updates on your child'… - **Is the Parent Dashboard in the App Store?** — https://www.cyberdive.co/help/access-and-compatibility/is-the-parent-dashboard-in-the-app-store Summary: Yes — the Cyber Dive Parent Dashboard app is available on both the Apple App Store and Google Play Store for free download. Excerpt: Yes! The Cyber Dive Parent Dashboard app is available on both the Google Play Store and the Apple App Store . Simply search for "Cyber Dive Parent Dashboard" in your app store and install it on your device. With the Parent Dashboard app, yo… - **Does the Parent Dashboard Work on iOS & Android?** — https://www.cyberdive.co/help/access-and-compatibility/does-the-parent-dashboard-work-on-ios-and-android Summary: Yes — the Aqua One Parent Dashboard works on both iOS and Android. Log in from any smartphone via browser or the Cyber Dive app on the App Store or Google Play. Excerpt: Yes — the Aqua One Parent Dashboard works on both iOS and Android , so you can monitor your child's activity from whichever smartphone you use, regardless of whether you have an iPhone or an Android device. How to access the Parent Dashboar…