Get In Touch

Our Customer Care team is available to assist you from 8:00 AM to 8:00 PM MST, 7 days a week.

​Please note that from 4:00 PM to 8:00 PM MST, we are outside of our standard business hours. During this time, live chat support may experience delays in availability but we will make sure to get back to you within a 12 hour window. We appreciate your patience and understanding!

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Live Chat

Meet Bub, our friendly AI chatbot! Bub is here to answer your questions and guide you through any issues.

If you'd prefer to speak with a live agent, simply select ‘Get More Help’ after chatting with Bub to fill out a ticket. Our team will review your request and get back to you as quickly as possible. We're here to assist you every step of the way!

Aqua One Users

If you currently have an Aqua One, you can head to your Parent Dashboard to chat with a live agent directly. Our Customer Care live chat times are posted above.

Holidays

Our team values the importance of celebrating holidays with loved ones, but we remain committed to supporting you. While live chat support will be unavailable on holidays, we’re here to help and will respond to your inquiries within a 12-hour window. Thank you for your understanding!

Get In Touch

Our Customer Care team is available to assist you from 8:00 AM to 8:00 PM MST, 7 days a week.

​Please note that from 4:00 PM to 8:00 PM MST, we are outside of our standard business hours. During this time, live chat support may experience delays in availability but we will make sure to get back to you within a 12 hour window.

We appreciate your patience and understanding!

Live Chat

If you'd prefer to speak with a live agent, simply select ‘Get More Help’ after chatting with Bub to fill out a ticket. Our team will review your request and get back to you as quickly as possible. We're here to assist you every step of the way!

​​Meet Bub, our friendly AI chatbot! Bub is here to answer your questions and guide you through any issues.

Aqua One Users

If you currently have an Aqua One, you can head to your Parent Dashboard to chat with a live agent directly. Our Customer Care live chat times are posted above.

Holidays

Our team values the importance of celebrating holidays with loved ones, but we remain committed to supporting you. While live chat support will be unavailable on holidays, we’re here to help and will respond to your inquiries within a 12-hour window. Thank you for your understanding!

icon-1.png

Live Chat

If you'd prefer to speak with a live agent, simply select ‘Get More Help’ after chatting with Bub to fill out a ticket. Our team will review your request and get back to you as quickly as possible. We're here to assist you every step of the way!
Meet Bub, our friendly AI chatbot! Bub is here to answer your questions and guide you through any issues.

icon-2.png

Aqua One Users

If you currently have an Aqua One, you can head to your Parent Dashboard to chat with a live agent directly. Our Customer Care live chat times are posted above.

icon-3.png

Holidays

Our team values the importance of celebrating holidays with loved ones, but we remain committed to supporting you. While live chat support will be unavailable on holidays, we’re here to help and will respond to your inquiries within a 12-hour window. Thank you for your understanding!